Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide when using RemiCare Ai, including but not limited to:

• Name, email address, phone number, and other contact details
• Date of birth and demographic information
• Profile pictures and voice recordings for avatar customization
• Personal memories, stories, and preferences shared for personalizing AI companions
• Emergency contact information

Health Information

As a digital health platform, we may collect certain health-related information, including:

• Medical conditions and diagnosis details (particularly dementia-related information)
• Medications and treatment plans
• Cognitive abilities and memory assessments
• Behavioral patterns and emotional states observed during interactions

This health information is considered Protected Health Information (PHI) under applicable laws and is handled with the highest level of security and confidentiality.

Usage Data

We automatically collect certain information when you use Remicare Ai, including:

• Device information (type, operating system, browser type)
• IP address and geographic location
• Time and duration of interactions with AI companions
• Content of conversations with AI companions
• Features used and navigation patterns

Providing and Improving Our Services

• Creating and personalizing AI companions
• Facilitating video calls and chat interactions
• Analyzing conversations to improve AI responses and emotional support
• Enhancing user experience and platform functionality

Health Monitoring and Alerts

• Monitoring patient well-being through conversation analysis
• Identifying potential health risks or behavioral changes
• Providing alerts and insights to authorized caregivers and healthcare professionals
• Tracking cognitive function and memory recall over time

Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Providing information about new features or improvements

With Authorized Users

Information is shared with authorized caregivers, family members, and healthcare professionals who have been granted access to the moderator dashboard. These individuals can view conversation summaries, alerts, and health insights related to the patient they are responsible for.

Service Providers

We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as cloud storage providers, communication platforms, and analytics services. These providers are contractually obligated to protect your information and can only use it to provide services to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request). We may also disclose information to protect our rights, privacy, safety, or property, or that of our users or others.

Business Transfers

If RemiCare Ai is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.